SPM
The Perfect Gift, a Christmas Bonus
Tuesday, December 22nd, 2009 | SPM, bonus | No Comments
In recent years the “Christmas Bonus” has been a species in decline. Once an American staple, it went out of favor for a couple of reasons.
First, you couldn’t call it the Christmas Bonus anymore if you wanted to be politically correct. And unfortunately, “Year End Bonus” or “Holiday Bonus” just doesn’t have the same cache with most of us.
Second, and more importantly, the argument began amongst compensation professionals that an obligatory bonus at the end of the year doesn’t really affect behavior. The goal of compensation is to incent employees’ performance. If they get a bonus every year just for showing up, where’s the motivation?
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Living by Numbers in SPM
Friday, June 26th, 2009 | Non cash incentive, SPM, analytics | No Comments
An article in the July 2009 issue of Wired magazine describes the growing popularity of a running training aid system from Nike. The system, called Nike+ (wiki page here) consists of an electronic sensor that attaches to a runner’s shoe; the sensor feeds data to a storage device, the Nike SportBand, or an Apple iPod fit with a small receiver. The system records running duration, pace, and distance data which can then be uploaded to a website allowing for goal setting, tracking, and comparison with other users of the device. Since the introduction of the product in 2006 1.2 million runners have collectively logged more than 130 million miles. Friendly competition and challenges such as fastest 5 miler or first to 50 miles this month type contests amongst groups of users has proliferated. What is behind the device’s popularity? The article cites a famous study performed at Western Electric’s Hawthorne manufacturing plant in Illinois in 1920. Management, trying to discover the most favorable work environment, changed various working conditions (length of breaks, lighting, etc.) measuring performance after each change. After an initial improvement in work performance with the first change, the new higher performance continued with each subsequent change including surprisingly a change back to the original conditions. What Hawthorne managers had discovered is that the motivating factor driving the performance increase was that the workers knew their performance data was being measured and recorded. The effect is now known in Sociology as the Hawthorne effect. Nike is capitalizing on this effect which seems to have a particularly strong influence on athletes and fitness buffs.I can personally attest to the motivating effect of competition and knowing that I am or will be measured. › Continue reading
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EIM Solutions Resist Commoditization with Supplementary Features
Friday, June 5th, 2009 | EIM, SPM | No Comments
What are the standard features of an enterprise incentive management (EIM) software package? David Kelly discusses this difficult question in an insightful recent post on his blog. Kelly points out the ambiguity of the EIM solution relative to the standardized feature set present in general ledger solutions. This is certainly true but is it necessarily a negative? I’m not sure. Of course it is definitely a bad situation if the customer is expecting one thing and does not get it or gets something undesired. Additionally, difficult system delivery issues can arise if functionality confusion causes implementation project scope growth. However, these things can and should be managed by proper pre-sale vendor product evaluation and post-sale system integration. That we don’t have 15 EIM vendor software solutions with the exact same feature set is a good thing. Sure, certain features (plan calculations, audit support, reporting) should be addressed by all packages, but supplementary features are allowing vendors to differentiate themselves and resist the move towards commoditization that has occurred with, for example, G/L packages.
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#5: You put lipstick on a pig
Wednesday, April 15th, 2009 | EIM, Project Direction, Top 'n' Lists, Top 5 Mistakes Collecting SPM / EIM Project Requirements, large projects, requirements | 2 Comments
#5 of 5: Top 5 Mistakes Collecting SPM / EIM Project Requirements
You shied away from real improvement opportunities by falling back into the old way of doing things. It’s nice to upgrade parts of your system so they perform better, but if you don’t redesign around the new capabilities you may not see any real benefits. Your new system will still be a pig, even if it’s got a shiny new coat of lipstick.
The Problem
You’re fighting human nature again. The selection of a fancy new enterprise software package is a big deal. A lot of promises are made and due diligence is done around making sure the investment is worthy. Rarely is there the directive to “keep our processes exactly as they are.” In fact, many times the introduction of a new system is identified as the perfect catalyst for implementing the many changes management desires.
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- #1: You took the buffalo for a walk - JasonKearns
- Beware of unneeded system flexibility - MichaelStus

